Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. The background check requires a $24.99 processing fee paid directly to our vendor. Apply now and a member of our team will work quickly to review your application and provide next steps. This means you can choose when, where, and how often to work! Liveops SWA Array Overview This app integration supports Single Sign-On. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools. If there are system issues, you will not get paid. Ditch the paperwork and endless manual tasks. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. Your customers deserve the best at every touchpoint. Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. You can also manage cookies in your browser settings. Submit an application for an available virtual contact center opportunity. Liveops | Okta . Login to know the status of the ticket. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more. Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. Different programs have different pay structures. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. Apply now and a member of our team will work quickly to review . Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. A single portal that simplifies access and boosts productivity, Improved security posture with strong authentication and simplified user access, Reduced maintenance and infrastructure costs with cloud-based solutions, Efficient, fast onboarding of new employees, Facilitates communication and collaboration throughout the global workforce. Liveops exists to improve people's lives, and . This is critical, says Huckabay. Rather, you are self-employed meaning you work for yourself, or your business. Agent Sign-In. Which equals no money! Set your own schedule to work around your life. Users verify their identity by . Liveops Okta. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. Our developer community is here for you. By Veronicas pandemic story is unfortunately all too common. The sign-in URL is the web address you use in your desktop browser to access your company portal. Copyright 2023 Liveops, Inc. All rights reserved. Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Are you a Licensed Insurance Agent looking for a flexible opportunity? Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. By giving agents the autonomy of being independent contractors, Liveops attracts - and retains - a flexible, nationwide network of experienced, reliable and motivated agents. Existing Duo Security enrollments. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. We understand the complex nature of managing independent contractors. Assist customers with orders, questions, and returns. Support staff employees are great and work hard to keep us busy and motivated. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. To have an identity management solution that wasn't cloud-based really wouldn't work for us. FLEXIBILITY AT SCALE. Their consistency, professionalism and customer service are unparalleled in the industry. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. Submit ticket. Are you an employee? With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. As a lot of people in the company say: it just works. After working for three other WAH companies in the past, I can say this has been the best so far., Ive committed to different hours on different days and received absolutely no calls. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. Browse case studies, customer service tips and other helpful resources for enterprises. Group Linking Link Okta groups to existing groups in the application. Apr 04, 22 (Updated: Sep 19, 22) Want to become an Independent Liveops Agent. Across the country. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. See all features. With Okta we're able to quickly deploy tools to new employees. Work from home. Flexibility. Still have questions? Customers sometimes need to speak with a live agent. To find out more, read our Privacy Policy and Cookie Policy. You can also manage cookies in your browser settings. I wish there was some type of base pay. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. Sign an Independent Contractor Agreement. On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. Across the web. Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. Okta offered exactly what Live Nation needed. You may also want to check out FlexJobs, which is a broad-based job site for remote positions. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. Not everyone will be as precious with your business as you are. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. They love it because it does what it's supposed to do.. Click herefor technical info. Flexibility. While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. Username or Email Password. Keep contractors happy with accurate payments on time, every time. Grow your home business through Liveops client network, working with the brands you know and love. Earning potential. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. which is why weve been helping companies like yours for over 20 years. Were now out of the back room and working with the business to add direct value, Huckabay says. Please enable it to improve your browsing experience. It was as simple as they said, adds Myers. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. Help patients get the most out of treatment plans. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. Login - LiveOps Inc. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. Learn about Liveops Enterprise Solutions Click Here . REDUCE RISK Rest assured your contractor compliance is always audit-ready. Unfortunately they dont pay a minimum per hour like other companies. I don't mind the extra training if they had compensation for it. Copyright 2023 Liveops, Inc. All rights reserved. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Whats it like to be self-employed and provide virtual contact center services? Login to track your existing support requests. Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. Login. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. Sell top insurance coverage to warm leads (license required). Improving Peoples Lives. Support. Find Out How & Apply . Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Sound: Must have a sound card installed and be equipped with speakers or headphones. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Have additional questions about applying? Then, this is the place where you can find some sources which provide detailed information. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Openforce simplifies your contractor management processes by providing a single platform solution. Submit ticket. But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. You dont have to do anything else.. Hello, Liveops. Discipline and setting expectations of yourself are key to working from home. Find Out How & Apply . The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Take our quick quiz and well recommend our top client matches for you. After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. Documenting details of calls and customer interactions. The driver for that is people now work from anywherethe more on-premise infrastructure you have, the harder it is to meet those demands.. Main hustle or side gig its all up to you. Independent Contractors are responsible for expenses and control their profit and loss. As part of this tech-first philosophy, Huckabay began a ground-breaking initiative four years ago he called zero servers: Live Nation would move 100% to the cloud. Username or Email Password. Reach out to us. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. First, check out our frequently asked questions about the agent experience and application process. It changed what we focus on as IT, he says. Remote work is undeniably popular and LiveOps offers that. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Liveops is a recognized thought leader in the virtual contact center and customer service industries. fits your experience, personality, and preferences the best? All rights reserved. Earning potential. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. After all, says Myers, Okta is arguably the most successful application weve ever deployed. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Love the flexibility of the jobs, but wish training was paid. Companies across a variety of industries trust Liveops to provide virtual contact center services. Apply to be a Self-Employed Independent Contractor Agent with Liveops*. You may also receive performance-based pay or other incentives. But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? For 10 years, she successfully owned and operated her own business in her home state of Indiana. A wide array of jobs -- many of them well-paid -- don't require a degree.. Goodbye long commutes, rigid schedules, and busybody managers. Now we can focus on making sure IT is partnered with the business in everything they do.. Keith Myers, SVP Business Technology, Live Nation. Login here. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Want to become a Liveops agent? Suite 390. The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. Or you do, but sit & sit with few to no calls? When someone leaves, they're deactivated. Liveops Nation Login. One where youre provided with free warm leads? Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Be a superhero sales agent with great earning potential. Learn More. Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. This means you can choose when, where, and how often to work! Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. Get Directions Mobile first. The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . Community. Moreover, the site demands that you have all sorts of equipment, which you supply yourself. Copyright 2023 Okta. Functionality Add this integration to enable authentication and provisioning capabilities. Get started on your new home business Flexibility. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Connect contractors to affordable commercial insurances. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Client opportunities may have additional requirements, including expanded client-specific certification. Secure your consumer and SaaS apps, while creating optimized digital experiences. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. You don't necessarily have calls every . Creatively solving problems. Learn more about how Liveops virtual contact center solutions can scale your business. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Copyright 2023 Liveops, Inc. All rights reserved. Outspoken. You get to dictate when and how often you commit to providing services. Want to become a Liveops agent? Theres just so much built into the software that provides the firewalls needed to help ensure compliance. But what good is making your own schedule if you cant get a schedule? As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Money is amazing, but like every job there are flaws. Innovate without compromise with Customer Identity Cloud. Please update your browser to the latest version on or before July 31, 2020. Heres a direct link to where you can sign up. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. Read more. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. Avoid Recruiting Scams Its all part of keeping Live Nation at the forefront of cutting-edge technologyand Okta will be a part of that journey, every step of the way. Yes! . 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Learn about Liveops Enterprise Solutions Click Here . Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. . Is Liveops nation legit? A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. Life doesnt always run on a schedule. I still love it., I strongly recommend not working for this company. Liveops Nation - Virtual Call Center Community. Forgot your password? Learn more about how Liveops virtual contact center solutions can scale your business.. Let's Connect . Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Connect and protect your employees, contractors, and business partners with Identity-powered security. Intelligent Gift Matching The cons are being able to work in your own home. Learn about Liveops Enterprise Solutions Click Here . Copyright 2023 Liveops, Inc. All rights reserved. Reach out to us. But Live Nation is also a leader in the technology sphere, having recently moved its operations entirely to the cloud. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Want to become a Liveops agent? If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. Freedom. Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. The customer service industry can be tough at times, so in order to attract and retain customers, its important to provide them with the best service and care. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. We would like to show you a description here but the site won't allow us. Passwordless. We didnt just evolve the remote contact center model, we revolutionized it. We've been partnering with Liveops since 2010 for all our inbound needs. ; The user selects the Duo Security option. Qualify and onboard contractors in record time. Need to plan around other commitments? Liveops offers work from home in customer service and sales. GET A DEMO SAVE TIME Automate your processes and stop chasing down documents.