We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. StubHub will contact you as soon as possible. I don't know how your company seems to think that 120% is of equal value or better. Dworsky says he hopes she'll intervene. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. Now StubHub is giving people a coupon worth 20% more than the value of the ticket. So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. Following backlash from customers, the ticketing company responded in a statement this week. How do I get my money back? If you call Stubhub they insult you and treat you like crap. A total ripoff! COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. They said there was nothing else that they could do. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. It's my money, why are they holding it?!!!! StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. StubHub is taking a lot heat over the policy. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. 01-24-2022 11:26 AM. i have attached the information from the venue. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. This cookie is used for the website live chat box to function properly. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. >> I PURCHASED TWO TICKETS FOR $390. I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. I just bought a parking pass for an event. This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. Stubhub does not accept returns and does not have a return policy. Do NOT buy Canadiens tickets from here. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. i have attached the information from the venue. But . That's why they have a return policy. Did you think about anybody besides yourself? Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. I sold two tickets on StubHub and only received payment for one. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". The Investigators: Ticket companies are refusing refunds for canceled I purchased a ticket in February for a concert for over $800. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. FRACK! Or am I screwed. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund Not only did it ruin our night, but it also cost us a lot of money for nothing! StubHub changed its fine print on March 25, offering most customers just a credit. They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Now what? STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! Necessary cookies are absolutely essential for the website to function properly. Contracts are contracts. StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. OK, I think this show has been rescheduled to September 7, 2022. Solutions : StubHub Ireland Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. Buy sports, concert and theater tickets on StubHub! Its my first and last time using this site. 4.6.2020. Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. What if I never got either? View Vivid Seats Refund Policy. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. Didn't find out until day before event. I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed. the Stubhub policy is to only give refunds if an event is cancelled. Hopefully the credit card company will stand up for me. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. while we were at work. Called for a refund and they won't give me one and the manager hung up on me. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina Otherwise you will receive a voucher for 120% of your purchase price. The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. Very disappointed. StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 Major League baseball canceled the game and StubHub changed its policy. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. A lot of tickets sold on stubhub are individual people. StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 I'm sorry but how is it their fault you messed up or your plans changed? How Do I Get Stubhub to Refund a Charge? - GetHuman The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. For $2400 this is pure BS and will not stand. I will never use Stub Hub again. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. I WILL NEVER USE STUB HUB EVER AGAIN. Its a bs. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. I never got any emails about refunds or the fact they canceled the show. Others were postponed. All rights reserved. We are changing the way you register and sign-in to the StubHub Community. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. When you mess up, that's your problem not stubhubs and not the original sellers. At the same time, buyers expect immediate refunds. I purchased a Citi field parking pass for Mets opening day. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . Shame On You. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. "A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. These people are entitled to their money back.". Hi Joan. Just notified by email of event cancellation for Atlanta United vs Orlando. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Seller listed tix he didn't actually have. Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. We were able to register one wristband, but not the other. StubHub Refusing To Issue Refunds For Shows That Have Been Cancelled Did StubHub's changed ticket refund policy violate Mass. law? How is this right? StubHub will contact you as soon as possible. The company even repeated that promise of full refunds in an email sent to Cormier in early March. So they say delivery will be by July 22,2021 so July 21,2021 come I get a e-mail that the tickets were delivered but they were delivered back to the STUBHUB STATION IN CALIFORNIA AND I LIVE IN FLORIDA anyway I call three hours wait on the phone now my son can't make it to the three days concert and they refused to give me a refund and I am stuck with a $805.00 something do you think that's fair. I called stub hub because my brother got the wrong seats for a concert. News Corp is a global, diversified media and information services company focused on creating and distributing . Is there any way I can confirm that my Stubhub QR codes are still good? The ticketing platform said it will keep its impacted events policy in place, with 120-per-cent credit being the only option if an event is cancelled. I purchased tickets for a James Taylor conert and paid for them months in advance. You dont get to change the rules to suit you after the fact. Donno what to do. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. The spread of COVID-19 has rattled every corner of the live music industry. As your event is postponed you are in limbo. We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. What are you going to do to help your customers? Too many other competitors out there doing it differently. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. StubHub to refund over $3 million to more than 8,500 Colorado customers I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date.