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Remember above There were some complexities that Erica promised to review before going final but this never happened. This was the WORST company to deal with bar none! The lawsuit claims though the defendants have continuously offered 40-percent-off and $200-off coupons on their website since at least 2015, they have never sold their home organizer systems for the reference prices listed in advertising. Maximise storage. I even gave them reference photos so im having them remove it. Add value to your home. This was the WORST company to deal with bar none! But I am getting no replies. The designer did not take into account the ceiling fan near the pantry. WHO ARE THE KIDDING WITH THEIR PRICING. The investment for this closet is about $150 per linear foot or $1,200 total. Beware of this company. Flexi Storage White 6 Shelf Walk In Wardrobe Unit. That should not cost $150. This post is a few years old, so I'm not sure. My wife realised the mistake only when she saw the end result. They demanded 50% payment up front and have held my money hostage for almost 4 months! He didnt tell me at first. Here's what you can expect to spend to start the business and what ongoing fees the franchisor charges throughout the life of the business. At Closets by Design, we provide a wide array of high-end accessories, finishes, knobs, and handles to make your walk-in shine. (103) $229 .95. This closet is also 8 linear feet and it looks exactly like Figure 1 except we have drawers in Figure 2. Already had one accident where I caught my foot on the loose and curled up piece and fell to the cement injuring my hand and shoulder. Thanks so much to you all that have written reviews. Not to mention the fact that I had to call EVERYDAY to find out where my shelves were, when they would be installed. I just did 3 closets and laundry room cabinet with Closets by Design and had a fantastic experience! Closets by Design (Shirley, MA) is the mose incompetent, inefficient and unprofessional company I have ever dealt with. At your earliest convenience, call 763-519-1171 so that can assist with any outstanding issues you may have. Maroon 5 singer Adam Levine is filled with regret after he made one such trade. However, a new class action, Grevle vs Closets by Design was filed on May 3rd, 2019. Fake invoice scam targets business owners. Over a period of two months, he helped get someone to take a look at the problem and then offered to put a piece of wood between the wall and closet board a very cheap, unprofessional, and a dirty solution to the problem. In response to Closet by Design of Orlando, I want to make the necessary reservations and observations so that I can fully demonstrate how this company has no interest in solving the problem caused by the low quality that they are offering to its customers, also I would like to denote the sheer lack of professionalism in this company. The first time they came out, all they could install were the hanging rods. It is not even close to be average quality. They still have not been installed in my house. In the afternoon I called them and asked for the manager. If she was nicer and more patient, I may have. Complete bedroom storage solutions. Wondering if a report is missing? 4.7. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages, Closets By Design 1017 Grand Blvd,Deer Park Ny 11729. Who's crazy enough to start this website? See some of the pics attached with this review. Accordingly, the reference price and the supposed sale based on the reference price are deceptive and misleading to reasonable consumers, the complaint reads. Supposedly it was broken upon delivery but seriously, it took weeks to order another one. What happened with your lawsuit? Case number 2:19-CV-3881, in US District Court, Central District of California, Western Division. I thought I ordered ":custom" closets, especially for the price, but what I got was not wood, not pre-fabricated, why did they take measurements when the installer cuts all boards on sight? I ordered Garage Cabinet and they are horrible. SE Aurora, COcompany in DENVER. Their response is that it is not their problem. She sent a few angry text message when I didn't get back to her for a week. First of all the the designer gave me design which i agreed and she explained me about the product and showed me sample as well. Not to mention there fictitious sale they suck you in with and the large deposit youll never see again. We called the manager and she was very rude and told us that if we didn't read the contract it was our fault to trust them and not read the contract. A deposit of $1, 673 was provided. Customer service are unprofessional and need training on personnel skills. These 2 units were to be done on the same day. Closets By Design This company did not deliver what was contracted Midvale UT, Closets By Design Phoenix Failed to provide custom closet and won't return monies owed Phoenix Arizona, Closets By Design 1017 Grand Blvd,Deer Park Ny 11729 Customer service poor still waiting for them to come back, they won't let me know when they can put me on a schedule. The lawsuit states that consumers who were duped into making purchases would not have made the decision to buy if they had known the regular prices were actually false. But the installer went TOO FAR, He pulled out the whole power plug, and when I say PULLED that is what I mean. In essence, you are investing about $520 in drawers. Our approach is customised to suit your needs. She then transferred me to the manager, a real piece of work by the name of Jen, you know the type not only incompetent but also arrogant and disrespectful. I built a house Wall to Wall, Floor to Ceiling shelving units. Share your photos and videos with others to prove the truth of your words. THE 40% PLUS ANOTHER 15% ONGOING COUPON IS TOTALLY RIDICULOUS. The Container Store offers in-store as well as virtual design . When I tried to call my manager with questions, he was rude and wouldn't answer my questions. I feel your pain. THIS IS THE WORST COMPANY TO HIRE FOR ANY WORK IN YOUR HOME. Jul 2015 - Present7 years 6 months. Founded 2003 With Angi since July 2006. The proposed Closets by Design class action claims that the company offers services related to garage organizers, custom closets, home office systems, and entertainment centers. Closets by Design Financial Performance Representation Report. This design includes 3/4-inch straight-edge panels, adjustable shelves, and half-overlay flat face doors. The receptionist told me that "she was going to call me right at that moment". Thank goodness my breaker box did its job, or my house could have gone up in flames from their stupidity. When he did this, he broke that panel, of course it was the one that was hard to get. If you are considering having a designer come to your home, maybe ask her/him for referrals from clients they have worked with in the past. Im dealing with the same issue. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. Our offerings include design, manufacturing and installation of custom . Yes, he had put up the panel over the live wires in the wall. We ordered a shoe rack and wall bookshelf and table and after 3 attempts to install they kept coming with the WRONG measured items or they just simply didn't order what we bought at all! First the rep that measured did it wrong, I ended up with 8" having to be cut off 2 shelves, and my 8 cubbie holes that were supposed to be 12X12 had to be 10X10. 3rd set of file drawers? I contracted for this job on 7/25/2022 to have 2 wall to wall, ceiling to floor bookcases installed in 2 of my bedrooms. I am confident they will do soI'm ready to delete this entire comment, I just can't figure out howWhen I do this entire complaint will disappear. Defendants offers misrepresent the existence of a discount, the particular worth of Closets By Design products, the perceived value of those products, and the products resale or market value., The lawsuit looks to cover anyone who purchased a Closets by Design product subject to a 40% off or $200 off discount within the applicable statutes of limitations period preceding the filing of this action.. 1,342 posts. When the actual installation date came, the guys got a wrong design the cabinets are actually 3" smaller than the actual design and in contract. strict standards for business conduct. I am extremely dissatisfied with this company. Schedule, freedom, no micromanaging. (#22) First AMENDED COMPLAINT against Defendant CBD Franchising, Inc., Closets By Design, Inc. amending Complaint (Attorney Civil Case Opening) #1 , filed by Plaintiff . The lawsuit alleges that defendants misrepresented the nature, amount, and existence of price discounts on those services and merchandise items. This company does not We ordered cabinets months ago, only to have the installers show up without all the parts, including the doors. I was so excited to have them done and against my better judgement I moved forward with the install with a crazy price WHAT WAS I THINKING? They lie and the work is not worth it. CALL: (855) 295-0801. Closets by Design had the nerve to call me asking for the additional $3.00 I had already given the installers! Royalty Fee: 6.8%. But that didn't happen. The lawsuit seeks an injunction against the defendants from using false or misleading claims having to do with price comparisons in their advertising and marketing in addition to unjust enrichment and remedies available under the CLRA. Initial Franchise Fee: $20,000. I would very much like my full $3, 346 back. So my molding were never secured and are coming apart, they also damages many of my walls, the front lips for my shoe closets are falling off, the door they installed in the very beginning is gouged, which the installers did, they installed a faulty lock on my jewelry cabinet and the list goes on. 72.8K followers. Their complaint, which Insider has obtained, alleges that Huntington Reproductive Center, which was founded in 1988, and its in-house . The dispute has been resolved. He did not tape or cap off the wires. At the time they informed me that they did not realize they had people on vacation and it would have to be rescheduled for sometime next week or later. Kept Deposit and NEVER installed product, and won't return calls. So that was another fight for another 3 or 4 days to get a replacement panel. This post is only the beginning. I thought this would be a one time screw up. Founded in 2003, Waterstone operates out of offices in Chicago and San Francisco . Then Lynn ordered the wrong mirrored doors for my bedroom closet claiming she was correct. The guys that installed them were thorough, kind, considerate with my home and did a great job adjusting to my crooked 70 year old closets. A whole month to find this out is unexceptable. In May 2019, a class-action lawsuit was filed against Closets by Design for allegedly deceptively advertising discounts on home organizer systems. We demo'd ourself. first thing 50 % down - so i told them i want an install date prior to deposit and if they could not meet it i was going with the next vendor. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Flooring sold to me was suppose to be the best quality for a garage floor here in the desert. On 10/07/2022 they came to install the shelving units as described in the contract. Appropriately, this meritless lawsuit was dismissed without any settlement shortly after it was filed and prior to the time any response was required once the Plaintiffs lawyers were advised of the meritless nature of the complaint. I am extremely dissatisfied with this company and their resolving of this matter. I wish I would have looked at the reviews about this company before I called them! Publish Date: 03 Mar 2023 07:02 PM . Jason, I saw your post. Closets By Design is a family owned & operated business. Closets by Design is the latest retailerto face a lawsuitfiled over the alleged sale of merchandise at fictitious discount prices. Even though I have left many, many messages, he has NEVER bothered to return even one phone call or one email. I have contacted the company many times to ask for a refund of the $313 that it cost to get the electrician here and to repair the mess. He left to get the panel needed, It took 4 hours before he came back with it. Copyright 1997-2023 Ripoff Report. The VP Alex Jivalagian is evil and Maryann Machado, our customer service rep was ONLY out for a COMMISSION. If there is anything I can do to help burn this company to the ground let me now. BEWARE before you deal with this people, they look and act professional but are really CHEAP. The Judges overseeing this case are Karen E. Scott and Josephine L. Staton. The owner Brian Gruber told me to remove my original FB post explaining the painful process and refuses to honor the companies LIFETIME WARRANTY because I did not remove the facts on the FB post. Their designer visited our house and came up with designs that we thought that we could live with. They keep hiding and screwing people over! This browser does not support PDFs. The lawsuit states that the defendants never offered the items or installation at the original or regular prices listed on the promotional materials. They sold me on something that did not work in my room and claimed it was my fault. I was given an install date of 10/07/2022. Can you tell me exactly how I mistreated the installers?" The changes were approved on 4-10-21 via email and an installation date was set for 5-17-21. It is the consumer's problem and not theirs. Also, I was supposed to have 2 years to pay it off, interest free, per the sales rep. I want all of my cabinets installed on July 19 , like promised. We were so nice to them even saying "we know things happen", but after all the RUDE responses and the lack of customer service we finally filed a complaint with the BBB. Photo by Naomi Morrison. I am not in any way affiliated with closets by design, nor was I asked to post a positive review. We offer FREE in home consultations with one of our experienced designers who will customize designs to fit your organizational needs. This website is not intended for viewing or usage by European Union citizens. Well I wish I had done my homework and reviewed all of these complaints before signing on with this company. Oh and did I mention they charged my credit card the balance without me signing off on the completion of the job? If they do, I will give credit where credit is due! Nov 23, 2016 - Explore Closets By Design's board "Closets By Design", followed by 194 people on Pinterest. Setting up a free account with Top Class Actions will allow you to receive instant updates on ANY article that you Follow on our website. The appointment process, cost, installation and the before/after is all in this video :) I want a discount taken off for all the mistakes that were made and reimbursed for an electrician to check on that outlet. The email for customer service is not a . They told me the first day they had available for installation was the first week in SEPTEMBER on Wed. Well, Tues. To make a long story short, two months following my order, they called me to confirm that the installers would be at my place between 9:00 am and 1:00 pm. We DO NOT remove reports. It wasn't even close to the top of my list of things to get back to urgently. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. Waterstone Management Group is a boutique management consulting firm. Anyone who can get a lawyer please do and let us start a class action suit against this company. Useful. My advice - just DON'T do it! document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement I have now paid in full for a half done and very stressful job. Custom Closets By Design Palos Il Patch. They demand half down so I paid them $600 up front. They are supposed to be trained in two weeks time for closet design and financing. Closets by Design, Inc. CBD Franchising, Inc. New to ClassAction.org? First off the Maryland heights branch is the only one I'm commenting on . Whittier California, Closets By Design, Franklin, TN Bad Products, Beware/Bad Business Practices Franklin Tennessee, Closet World, Closets By Design, Home Closets Unfinished work, poor workmanship, unauthorized charges Whittier California, Closets by Design Lifetime Guarantee of closet is a guarantee it will take a lifetime for them to call you back. Once again the measurments were wrong, but these guys had no idea how to fix the sizing mistake so they just through the panel up hiding a mural on my daughter's wall that means a lot to her. Or just the spots where he bled? The proposed Closets by Design pricing discount class action lawsuit seeks to represent a Class of all people living in the U.S. who purchased the services or merchandise made by the defendants advertised at a discount during the limitations period. And I responded, "You bet I am. This closet was designed and built by Closets By Design, Manassas Va 703 330-8382. After a month of not receiving any call backs I've now been informed the molding would not be completed unless I paid an additional cost. After 4 months of not returning calls (and other stall tactics), his answer is that their design was correct, and its not their problem. status of any class action settlement claim. THIS CODE SAVES YOU $$ GET CODE Closets. You can find them at www.closetsbydesign.com or give Aly a call at (205) 777-4000. To start they said they needed to take off a power plate so the unit would sit flush with the wall. Read our Newswire Disclaimer. Conclusion: They took my money and did nothing. California closets did not make sense because they hang on the wall where is these are on the floor. A lot of factors work behind determining the price of custom closets. It was a huge selling point when we decided to downsize to a new home in 2013, enabling us to begin responding to offers within 24 hours of listing our home. This will surely increase the credibility of your complaint. that reports on class action lawsuits, class action settlements, Due to mismeasurements by the salesperson, the fronts of my drawers were not sized properly. Thank you. This comment was posted by a verified customer. Claim forms are usually not made available to consumers until after a court approved settlement is reached. This will surely increase the credibility of your complaint. At the time, I had made other quotes with other prominent companies in the closet segment, to name one, Home Depot. 2. This is when the situation started escalating and, out of the blue, she accused me of taking it on the installers. photos. 36 following. 3:19-cv-00077-JKS-KES, in the U.S. District Court for the Central District of California. July 19 She finished up the drawings and quote over the next few days and we negotiated a few things with a final price. He broke the wires that were connected to the power block. Closet by Design - custom design and installation of pantry. They were cheaper than California Closets and they went to the floor, unlike some closet companies. Compare. Thx. I re-sent this cancelation, again by E-Mail, still no response. California - THANK YOU FOR ALL YOUR REVIEWS! Furthermore, the proposed Closets by Design class action lawsuit argues that the fake deep discounts were not even the retail market value for the three months prior to the publication or dissemination of the advertised prices. On 05/03/2019 Knut Grevle filed an Other lawsuit against Closets By Design, Inc. Did this cleaning lady clean your whole house? This flooring has only been down for three weeks. They are cold from being in the truck, ! This was a week later. big hole in the wall. Franais. Thank you all for taking the time to write these reviews. We found his blood all over our closet, carpet, and the ladder that we let him borrow. Closets by Design is of course infamous for it Have been lied to from every employee we have come into contact with from the original sales rep (she resigned), to the sales coordinator who took over since the rep resigned and installers. $20,000. Jos. . Submit a complaint and get your issue resolved. So yes that date was available (of course) when i called as directed 2 weeks prior to they actually laughed when i gave them my Job number. Rude and unprofessional, reflect poorly on the company as a whole. Designers make no money. And since she couldn't answer my question, she said: "I withdraw what I said." BIG TIME LIAR! But later he said he needed some light in the room. I agree I order my closet aug and its Dec when they start install my closet and sane thing they didnt do it right lots of reject . They said the needed 8 weeks to fab - but the date was 9 weeks - they would call back in 2 days - no call - i called them set date - but i needed to confirm with carper sub - no call so i called them - they needed week of 10/12 - i said fine they would call back - no call - i call them- they sad they would come a week early - they did not need carpet (although call before it was a better end result - best practice) will call you back Monday - no call - i call them leave message carpet on tract dates are 14, 15, 16 - no call i call no answer - i call the money line (new work) they pick right up then slam me to voice mail- i call back 4 times 4 minutes they looks good we will call you back 10/9 - no call - i call 10/12 no they say i asked for week of 10/19 -- getting the pictures folks - Called back to go over "last phone calls" as i look at my phone notes - no pick up - called sales person - no answer i will keep let everyone know how the install goes. I called and spoke to the receptionist, Maggie, to request the owner and/or General Manager's name and she REFUSED to provide the names. Each time I only received the run around and was told each time "We should have everything for you tomorrow" but when tomorrow came nothing was right. Much, much higher. Additionally, we offer various drawer options and shelving choices. Design. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I called to find out what time tomorrow they would arrive. They do not stand behind the products they sell. Crm is OLD, some processes are clearly inefficient and manager cant make them make sense, employee turn over rate is unreal, 8+ employess let go or quit in a month's time. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Can't believe I fell for this scam. Closets By Design has an overall rating of 3.0 out of 5, based on over 284 reviews left anonymously by employees. 3 times I had to take off work to accommodate their mistakes and then I was left with a product that was NOT WHAT I ORDERED! Choose the color and finish that best reflects your aesthetic. They promise to pay their Designers $2,000- $4,000 a month. It is a big fraud. So now we waitand wait Desired outcome: SEVERAL phone calls to both customer service and the OWNER ( never returned my call) they are so disorganized. A growing number of lawsuits point out problems with price discounting if the regular prices are fake and only used to encourage customers to buy because they believe they are getting a great deal. ), In May 2019, a class-action lawsuit was filed against Closets by Design for allegedly deceptively advertising discounts on home organizer systems. Is this lawsuit still active? Designers make no money. At this point Im considering doing a joint case with the many people they have screwed over. IN 3 WEEKS THEY SENT 3 OF MY RECIPIENTS DEAD FROZEN TINY BOUQUETS calgary, Ponce motors Deceptive car sales Austin Texas, Nextiva efax overcharged me for an entire year even before the monthly trial expired able to use the service at all. I am looking for a lawyer here in Florida. I am sure the manager himself would have done the same if he was in my position. The installers showed up at 2:30 pm, no big deal; they had no mask on and claimed they didn't need one because they are vaccinated; upon my insistence, they accepted to wear a mask and asked me to provide them with one, no big deal! Many similar stories! I was really wanting to take advantage of their services but since I have read the reviews, I think I will consider other options. The owner Brian is about as crooked as you can get. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. And when I asked her: "How so? Frankly, it was 2 closets. How those businesses take care of those complaints is what separates good businesses from the rest. This was way back in June. Closets By Design | 3,996 followers on LinkedIn. I waited 6 weeks for a hamper! One of the installers then called a friend, not an electrician and asked what to do since he knew he had done something wrong because of no power in the room. Ultimately I quit and I regret the experience. Shop closetsbydesign.com and enjoy your savings of February, 2023 now! The "designer" came out and I specifically told her I did not want a portion of the closet behind the radiator, and I wanted the panels on the wall. 45% of employees would recommend working at Closets By Design to a friend and 38% have a positive outlook for the business. Read more here: Camp Lejeune Lawsuit Claims. I am. www.closetbydesign.com, I guess this company will have to charge you arm and leg as a customer to effort their "workers" because 3 of their vans were parked at the Chevron gas station at North 7th ave in City of Industry this morning at 8:011 am and yes not pumping gas just hanging around and totally ignoring all other customers that were witting to get gas and I had to wait 11 minutes for a open bay and it wasn't any of them, they saw me taking their pictures but they didn't care. 2023 Truth in Advertising Policies Will see if they rectify their wrong. Information on earnings claims made to prospective Closets by Design franchisees in advertisements and by sales representatives. Without ripping the whole thing out and starting over with the correct size pieces, there is no way for me to get the cabinets that I ordered.