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Is that normal? M.B, via email. How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. Viagogo: MPs warn music fans not to buy from ticketing site The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. To post a ticket for sale on viagogo You must first register with the Site. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. I had a flight delay, can I get compensation? Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Resale websites in particular will often ask customers to have a payment card linked to their account, to make it easier for payments to be processed quickly when they are received. How much does Viagogo pay per year? Is it safe to purchase tickets through Viagogo or another broker? Selling Mobile transfer tickets you bought on viagogo? Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Best Shopping Deals In the know quiz The judge issued an injunction which prevents . Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. Viagogo is a third party ticket-selling website where customers can buy or sell tickets to events like concerts, sports games, and theatre shows. This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Look for an option to transfer the tickets through the original ticket provider's account. 6.5 Tax Indemnity. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. 2.9 Seller's Confirmation Obligation. Can I Get a Refund from Viagogo? - GetHuman $39.99 a month + selling fees. You will receive confirmation by email when the payment is made. Viagogo Reviews 2022: Is Viagogo Legit, Safe or Reliable? - Google How do I change my payment method for getting paid? How do I change my payment method for getting paid? Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. 6.4 Release. Viagogo says it paid me in November, but it has not turned up in my account. How do I unsubscribe from your newsletter? Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. If you click on them we may earn a small commission. viagogo - Buy & Sell Concert, Sport & Theatre Tickets . Click the more button to email us. Can I deliver the tickets using a different delivery method? Limerick, County Limerick 35 reviews; . If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. What a load of shit, this site needs to GO. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Your payment will be initiated 10 business days after the event takes place. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Viagogo releases data showing huge scale of ticket touting You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Court dismisses Viagogo's appeal on misleading representations and viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. 2.6 Making an Offer. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. These steps apply to Personal accounts. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. The Viagogo Guarantee allows you to make claims if you receive the wrong tickets from a seller. We will also add sales or value added tax on our fees as applicable. This charge is in addition to the amount originally paid for the tickets. Hello has anyone had a successful outcome from viagogo through paypal. The concert was due to happen in 2020, but was rescheduled several times due to Covid. Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Selling a type of mobile ticket and transferring it to the buyer. Secondary ticketing websites - GOV.UK The Sellers and the Buyers are hereafter jointly referred to as the Members. Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. Ireland 39 reviews. Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Yes No Contact Customer Support Regional Settings Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). 1.1 Introduction. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. I sold a ticket on Viagogo .. and need help - Tripadvisor We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Services sector returns to growth but prices keep rising as firms face sharp rise in food costs and higher wages, How I became a 'Popular Investor' followed by others: Businessman who has averaged a 21% annual return since 2015 reveals how he invests, I want to grow my small manufacturing business but I have very few staff are recruiters worth it? Additional information can be found in our FAQs and on the ticket details pages. 2.5 Tax on Seller Proceeds. You also agree not to separately contact the Buyer at any time for any reason. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. CONTROVERSIAL ticket scalping site Viagogo has hit a new low, selling $160 tickets for a John Farnham and Jimmy Barnes charity show at the inflated priced of $450. But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. When listing seated tickets, all tickets in the same listing must be consecutive seats. 1.3 viagogo Guarantee. Reiwa 5th Spring Tour Grand Sumo Tickets. We are not involved in the actual transactions between Buyers and Sellers. 2.9 a) Exception to Sellers Obligation to Confirm. Does Viagogo pay their employees well? The tickets were bought and sold online, using the Viagogo fan resale platform. Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? viagogo - Buy & Sell Concert, Sport & Theater Tickets I bought some tickets to a Paul Heaton and Jacqui Abbott concert in 2019 using the resale website Viagogo. Government pushed to ease rule stopping 'pension recycling' for tax gain - as critics say it harms older people who return to work, Become a neighbour of Clarkson's Farm: Three Cotswold houses for sale in Chadlington - the village by Diddly Squat, Will spray foam insulation make your property hard to sell or mortgage? In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. As per its policy it put the tickets back up for sale, telling me that when another fan purchased the tickets I would be sent the money. INVESTING EXPLAINED: What you need to know about 60/40 - Norway's Equinor doubles stake in major untapped North Government pushed to ease rule stopping 'pension BUSINESS CLOSE: Arm to shun UK for US listing; Pearson Rightmove shrugs off housing market blues, Pearson profits lifted by English language demand, Arm to shun the City for Wall Street listings, Tesla cost-cutting fails to impress investors, Schroders profits plummet on volatile markets, Ted Baker-owner joins race for Hunter Boots, Put your question to our team of independent experts. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. How to spot a fake, fraudulent or scam website. Australian music stars warn fans of buying Viagogo tickets This content may be old or outdated.