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0000105286 00000 n About Us. Although he will be sorely missed, we salute his extraordinary career and wish him all the best as he begins his retirement. ;P~(9G?z#o7~#o7~#o_"\}f]"wM4x)>:I4Kpe T& endstream endobj 49 0 obj <> endobj 50 0 obj <> endobj 51 0 obj <>stream News Mar 19, 2021. The company's nearly 58,500 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Customer experience technology and services company TTEC Holdings ( NASDAQ: TTEC) said Charles Koskovich has been appointed COO of the unit, TTEC Engage. Bringing smiles is what we do at TTEC for you and the customer. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and . End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Get better Customer experiences should be effortless be consistent be seamless make you feel something be personal be effortless Every experience your customers have with your brand is an opportunity to build a relationship - or lose one. Then manage and measure it all through a single platform to grow customer lifetime value. Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. They frustrate consumers and can hurt your brand. Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. TTEC NAMES SHELLY SWANBACK AS CEO, TTEC ENGAGE. Koskovich was previously COO at Telus . ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. journeys, 5 digital transformation We combine leading technology partnerships and the CX expertise to enable your success. This site uses cookies and by using the site, you are consenting to this. Your customer's journey, guided by technology. TTEC is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Working in the Win Business area as the Contact Centre SME I am responsible for all RFP responses, leading customer . s\AxA t8BAGPa}GP{tptptptptptptptptptpVf)Y,e"KRf)T,E2KZ_>(}>c4x= FOi4x= FOi|Es%tB}b[/]>608GW Y endstream endobj 47 0 obj <> endobj 48 0 obj <>stream Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. To learn more visit us at https://www.ttec.com, Investor ContactPaul Miller+1.303.397.8641, Media ContactTim Blair[emailprotected]+1.303.397.9267, Cision Distribution 888-776-0942 Denver Post Douglas County's TTEC to lay off 252 employees after client takes services in-house. It operates through two segments: TTEC Digital and TTEC Engage. Every day, you are asked to balance the competing priorities of improved satisfaction with lower costs. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT. Find and engage customers across all channels to accelerate growth. 0000009592 00000 n When typing in this field, a list of search results will appear and be automatically updated as you type. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Contribute ideas and improvements for software products . DENVER, Sept. 20, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Charles "Chuck" Koskovich has been named Chief Operating Officer (COO) of TTEC Engage. Business transformation begins with innovative customer experience strategy and insights. 3 years or more of data analysis experience or equivalent experience. Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. 0000124324 00000 n Subscribe to our free digital CX publication, the Customer Strategist. Do Not Sell or Share My Personal Information. trailer <]/Prev 308380>> startxref 0 %%EOF 71 0 obj <>stream 0000008022 00000 n This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. 0000074155 00000 n 0000001176 00000 n Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Your industry has its own set of challenges. The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth, and retention . TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties and other factors that affect our business and may cause such differences as outlined in Item 1A. Based off of 7,800+ reviews, the TTEC employees have rated the company at a 3.5 out of 5 stars. 0000009179 00000 n 0000021388 00000 n Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform, - Sean Erickson's experience in delivering fully virtualized CX strengthens TTEC's CXaaS Platform and TTEC Engage, - Martin Deghetto, who has led TTEC Engage for over a decade, will retire on November 2, 2020. We make it a point to make sure all our employees feel valued and . We combine leading technology partnerships TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services Third quarter 2021 GAAP revenue for TTEC Engage increased 6.3 percent to $442.6 million from $416.4 . 0000002397 00000 n 0000003025 00000 n TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. Reduce cost and improve CX with recommendations from your front-line employees. 0000042702 00000 n The Next Step in the CX Pioneer's JourneyTTEC pioneered the global CX industry almost 40 years ago when the company was founded by Tuchman. We're here to help. Learn what we've learned from a resource At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . For over 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). What you'll be doing: TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. 0000017350 00000 n 0000119092 00000 n . 0000034260 00000 n TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. 0000001601 00000 n Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. 0000006062 00000 n AI and automation trends, The ultimate sales conversion highlight reel, High-tech goes all-in on contact centercloud, Voice of the customer best We estimate the first half - second half 2021 mix as follows: We estimate the Digital - Engage 2021 mix as follows: This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. 0000037328 00000 n 0000022600 00000 n Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improvingCSAT. What You Bring to the Role. 0000043061 00000 n 0000005364 00000 n News Apr 16, 2021. 0000194413 00000 n 0000009072 00000 n What are two TTEC engage products? Improve your business performance in any economic environment with our rightshoring and automation approach. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. 0000163192 00000 n Whether youre rolling out a new strategy, testing a new service channel, or just trying to optimise existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. TTEC embraces and is committed to building a diverse . Their brand equity and their financial success are now reliant upon their ability to rapidly modernize their technology, operations and processes to deliver a frictionless, personalized experience. 0000013691 00000 n CE1Q 0000003710 00000 n from 8 AM - 9 PM ET. From data to insight, and insight to business value. 0000017351 00000 n hb``Pf``AX8> 9K?0bF Please indicate that you are willing to receive marketing communications. 0000004300 00000 n TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Privacy Policy. 0000116240 00000 n The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. 0000125245 00000 n When it comes to your customers, only the best technology will do. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC Digital Design, build and operate tech-enabled, insight-driven CX solutions, TTEC Engage Digitally-enabled customer care, acquisition, and fraud prevention services, "2021 is off to a strong start with record first quarter top and bottom-line financial results exceeding our plan," commented ReginaPaolillo, chief financial and administrative officer. The experience economy has created an explosion of interaction volumes across a myriad of channels. Contact . H\@yZv/{ .qbR:1 1.|#=0I`%w]}C)\wO]3?RI9\iH?9IMm~m.=O~v[]NqzZ_Ke/6^K\1b9)mu?gY'on+. Omnichannel technology that delivers personal CX at scale. The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients andTTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. 0000194601 00000 n As a Information Security SOC Analyst working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also , an award-winning employment experience and company culture.The Info Sec SOC Analyst will use various tools and dashboards to monitor the TTEC . Yes, it is possible. With the acquisition of Clarabridge, the XM platform now includes the ability to understand emotion, . "Our broad-based financial momentum is accelerating and for the fourth consecutive quarter we have delivered record financial results," commented Ken Tuchman, chairman and chief executive officer of TTEC. Exceptional customer experiences start here. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via . CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team. 6 Reasons to consider nearshoring now GET THE GUIDE. Digital CX Transformation leader to ignite next stage of growth. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000120061 00000 n TTEC has proven to be an industry leader in the pivot to a fully virtualized environment that redefines CX today and in the future. When it comes to your customers, only the best technology will do. At TTEC, we help clients design, build and operate digital experiences, and provide the real-time CX analytics to be always optimising. Financial highlights for the two segments are provided below. We combine service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. 0000008880 00000 n H\n0y 0000029878 00000 n Cloud-based technology and intelligent automation powering effortless customer and employee experiences. TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. H\n@E|E/E*%H^C`h{0Y/Hc sGEvN]N:OMpp$/\5}7zL8pOCRU.o^6pI}jgk{xt}KgZKp2i|{s>x8L3:M*^oev<5)/,SjlOg3xE^yfV\pI.B0J8F60}J)Sn\A0W+ TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. practices and strategy, Want to reach more customers? End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. %PDF-1.4 % Eliminate friction and create value . Omnichannel technology that delivers personal CX at scale. "In the last 10 years, TTEC has doubled in size and more than doubled its profit. These statements are based on the current beliefs and expectations of TTECHoldings, Inc.'s management and are subject to significant risks and uncertainties. r\a W+ Improve your business performance in any economic environment with our rightshoring and automation approach. He will accelerate our progress, particularly in the areas of international expansion and world-class employee engagement, critical components of our growth strategy," said Shelly Swanback, CEO, TTEC Engage. Want more insights every month, delivered to your inbox? Humanify @home, About TTEC:TTEC Holdings, Inc.(NASDAQ: TTEC) is a leading digital global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands. Get the agile tools to transform your total experienceone stage at a time. h1 04hJz\GMy~q` s endstream endobj 836 0 obj <>/Metadata 49 0 R/Pages 48 0 R/StructTreeRoot 51 0 R/Type/Catalog/ViewerPreferences<>>> endobj 837 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 838 0 obj <> endobj 839 0 obj <> endobj 840 0 obj <> endobj 841 0 obj <> endobj 842 0 obj <>stream And, one that helps you predict what will happen in the future. Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. 0000005417 00000 n There are three types of analytics. Deliver best-in-class results, whether youre looking to acquire new customers or grow the ones you already have. 0000006260 00000 n Reconciliation of Adjusted EBITDA by Segment : Cision Distribution 888-776-0942 Tower Research Capital LLC TRC raised its position in TTEC Holdings, Inc. (NASDAQ:TTEC - Get Rating) by 478.0% during the 3rd quarter, according to the company in its most recent 13F filing with the Securities & Exchange Commission.The firm owned 5,896 shares of the business services provider's stock after buying an additional 4,876 shares during the quarter. 0000121522 00000 n TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has . Learn why we use cookies and how to manage your settings. 0000020166 00000 n Elevate your sales team through sales outsourcing, including a customized growth services playbook. Privacy Policy. 0000006957 00000 n . 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. 0000010205 00000 n I'm beyond grateful for his contributions, proud of his accomplishments, and look forward to maintaining a lifelong friendship with him. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 million for the year ago period. _W+ Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions.